Lapin has low, flat-rate pricing on many hardware repairs, new lower prices on hardware components and upgrades, and a standard diagnostic price of just $49 for laptops, $79 for iMacs, and $99 for tower units. Come in and experience our unwavering commitment to exceptional customer service and our NO APPOINTMENT REQUIRED walk-in policy. Our Apple-certified techs are familiar with every variety of Mac, from the first breakthrough 128K Macintosh to the latest models. We will quickly diagnose any hardware or software-related issues so your Macs run at peak performance.
Please call or email us for additional details about our Apple repair and consulting services in the greater Chicagoland area, as well as our nationwide laptop mail-in repair program. No matter where you live, you can experience Lapin’s great service, thorough repairs, and FAST turnaround!
As an Apple Authorized Service Provider we provide warranty service for any Mac covered under Apple Limited Warranty, AppleCare Protection Plan, or AppleCare+.
In addition, we are top-rated by Apple for both warranty and out-of-warranty repair and have repeatedly been named one of the very few Premium Service Providers in the country.
From Apple, on the 2018 plaque continuing our upgraded status:
“In recognition of your commitment to premium service and technical excellence, Apple is pleased to recognize you as an Apple Premium Service Provider.”
We offer an array of Mac-based services, including:
- In-warranty (AppleCare Protection Plan & AppleCare+) or out-of-warranty service at our stores in Chicago and Evanston – NO APPOINTMENT REQUIRED to check your computer in for repair! Store hours vary by location, so please click here for more information
- RAM, SSD/HDD, and other upgrades specific to your Mac model
- Data recovery and data migration services
- Accidental damage/ liquid spill diagnostics and component-level replacement
- Pickup and drop-off of equipment at your office, school, or home (additional fees may apply)
- On-site consulting & support for your office, school or home
- Remote support, management, and issue detection
- Local and cloud-based backup recommendations, design, and implementation
- Managed IT services
- Hosted email and calendar services (G Suite)
Current hourly rates for non-warranty repair and consulting services:
- Bench – Many hardware repairs have standard flat-rates including parts and labor, available upon request. Other bench services are billed at $199/hr with 15-minute minimum.
- Onsite, Home – $195/hr, One-hour minimum visit fee.
- Onsite, Business – $235/hr, One-hour minimum visit fee.
- Onsite, Corporate – Please call for additional information.
- Remote Support – $195/hr, 15-minute minimum remote support fee.
Lapin also offers several options for discounted, pre-purchase blocks of hours (or “banks”). Banks can provide a significant discount to hourly service rates for…
- Businesses looking to outsource Mac support
- Large multi-unit upgrades or new installations
- Location expansion or new office openings
- Frequent support requests
- On-boarding of new staff
- …or those who simply want dependable, fast service exactly when they need it for a discount
Additionally, customer purchasing banks of hours receive benefits and perks related to our remote management and issue detection package – LapinCare Active Support.