Chicagoland’s Premier Macintosh Service, Repair, and Support Provider
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UPDATE 3/30/20 @ 11:00 AM - We have further updated our pickup/drop-off hours with a daily window of 12PM-3PM Monday-Saturday. Pickup/drop-off scheduling and coordination via telephone is now available between 9AM-4PM M-F and 12PM-3PM Saturdays. Thank you. Due to the [...]
What our customers say
So good, and so much easier than getting to the genius bar. I was in and out in 15 minutes, with my old mac book pro working again. the technician checked a couple things to be sure my diagnosis (that i needed more RAM) was correct *before* he put in more RAM and charged me. The fee was quite reasonable, the service excellent.
Simply tops. My laptop got spilled on. I went to Apple and eventually said F this (the line was literally out the door in Lincoln Park and there was a three day waitlist on Michigan). Found these guys on Yelp, so I checked them out. I turned in my laptop at about noon. They had it READY FOR PICKUP the next day by 2. Incredible. The parts were ordered, swapped our, repaired and the computer was cleaned in 14 hours – and for about $250-300 less than Apple would have charged me (and also about a week sooner than Apple would have taken). Best part: they are Apple certified. That means that no warranties are voided – it’s literally an extension of an Apple store…just faster, better and cheaper 😉
Went here to get my optical drive replaced as the one that came with my laptop was busted. My mac was still under warranty and Lapin fixed the problem and got it back to me within two days which is WAY faster than I would have gotten it back if I went to the Apple store.
The gentleman who helped me out was extremely friendly and knew what he was doing. I would HIGHLY recommend this place to anyone who needs Mac work. They are true professionals.
First Class … !!! These people keep their promises and stand 100% behind the work and went the extra mile. They understand that they are not fixing your toaster as we MUST have our computers. I would go far out of my way to deal with these people in the future. Thank you!
Excellent service — prompt, efficient, friendly. I trust these guys. They know what they’re doing.
This is the first time I have ever reviewed anything online, and im doing it because Lapin systems is a great place to take your computer. I do all of my work through my laptop and needed a quick turn around time. My computer screen was malfunctioning and completely black, i took it into Lapin. They ordered the part. They called me less than 24hrs saying my computer was ready for pick up with a brand new screen. They honor apple care as well.
The guys at Lapin rock. Very fast, honest and reliable. I would never let anyone else touch my laptop.
Excellent service!! I can’t stress enough how kind and efficient the folks at Lapin are. They really care about quality service that is best for you and your wallet!! My Mac had some water damage and they were able to get the logic board replaced in a week for much cheaper than had I gone to an apple store.
I highly recommend them for any tech troubles. 11/10!!
I can’t say enough how helpful and informative the Lapin folks have been for me over the past five years. Sure, they’ve done a great job keeping my aged-out machines trucking along. And on more than one occasion, folks at both locations have been able to solve issues that stumped the geniuses at the Apple Store.
But what’s been really incredible has been the level of care, patience, and attention to detail that they’ve devoted to answering questions or helping me solve problems. Without fail, they’ve always gone above and beyond to ensure that every cent of what I put into technology is money well spent.
I trust them implicitly. You should, too.
I could not [have] had a better experience than I had with Lapin Systems after a catastrophic small liquid spill shorted out the electronics in my computer. I worked with Jett Weiner who did a fantastic job repairing my computer, including backing up my data on an external hard drive before work was done on the computer to ensure its safety. My computer came back looking like a new, and is functioning perfectly. I was impressed with the professionalism, expediency, kindness, and strong communication I experienced at Lapin! So glad to know where to take my MacBook Pro in the future for any service needs!
Did a great job getting a not-turning-on (and keyboard keys no longer working) MacBook Air back up and running, due to liquid damage. Customer service in store and on the phone was friendly, responsive, and turnaround time was quick I had requested a bit of a hurry job because I was leaving town and they had it done well before I expected it. Thanks!
Brian at Lapin is the best. After spending almost 6 hrs at my home he helped me reset and retrieve all my data after my iCloud acct was hacked. Hacking and phone porting is a real problem… call Brian to help you set up two factor verification and protect your devices!
Their customer service and repair services are top notch! They’re also great about scheduling and estimates. Amanda is wonderful and treated me like a person rather than a number.
You can just walk in. No need for “genius” appointments or long waits at the customer service counter. I highly recommend Lapin over the Apple Store.
More than 3 years later and still the same impeccable service! Amanda was amazing, she went above and beyond the call of duty to repair my laptop aka my children’s favorite thing to destroy! Lapin Systems is not just about the bottom line, they care about their customers, I’ll never go anywhere else!!!
I’ve turned to Lapin in Evanston to do minor repairs to an older Macbook Pro. Lapin does top quality work, quickly and at reasonable cost. The staff are professional, knowledgable and able to explain tech issues without jargon. And I’ve consistently found Lapin’s people welcoming and friendly.
What a great experience I had with the folks at Lapin! They did a quick diagnosis of my late 2009 iMac and confirmed that the hard drive was failing. They replaced it quickly and got me back up and running in less than a week. I’m a bit high maintenance with my questions and they handled me in a very professional and friendly way. Pricing was more than fair. I’d recommend them to anyone with a sick Mac!
What a great team. I’ve had them at my studio and have brought my computer to their office in Evanston. Both places I’ve received helpful and immediate solutions to my Mac problems.
I can’t thank them enough for their expertise.
I thought this kind of customer service was DEAD! Filled out an online service request, Bob met me at the door, saw my hard drive and said, “Your iMac won’t recognize your external, huh?” He ran it through a couple of software tests, applied a reformatting tool, and my 3TB of valuable photos were recovered in less than 20 minutes! He answered several questions too concerning my future plans for avoiding catastrophe. Online blogs said this process would cost hundreds and take days, IF they could help me at all!
They are simply amazing! I brought there my macbook air which did not switch on. And of course I did forget to do a backup for something like 5 months.
They managed switch it on, stored my data, sent it to apple (apple does assure you to save the data even if you are under warranty). They then got the computer back and migrate back my data. And everything in only few days and 75 dollars. I am amazed by them. They call you at every step of the way. Explain you with very simple words what happens. Suggest you the best way to act. Thank you! I will come back there for sure!
Services are fast and professional. Much much more convenient than the Apple store with even better quality.
I didn’t even check the reviews before going here but they are right! My computer suddenly wouldn’t turn on the other day. As I am under a major deadline, this was extremely stressful for me to have to find time to take my computer in and be without my computer. They were able to diagnose the issue immediately, take care of it quickly and make sure it was covered under warranty. They made a difficult situation as painless as possible. Amazing!
Not much to say except that they are the best! Amazing customer service, great follow up and a lot of knowledge about Apple products. Every employee that I interacted with was great. I would recommend them over the Apple Genius Bar.