General Information

Data recovery is a very sensitive and complex process. The term “recovery” is used when data cannot simply be copied from a storage device, whether it is a hard drive, flash drive, camera memory card, floppy disc, or any other type of physical media. If the media is damaged, either physically (the hard drive platters are damaged, or the read/write head is broken), or logically (the “directory” or file-map is damaged or missing) then a simple data transfer will not work. This term also applies to cases where certain files have been deleted, and must be “undeleted” (restored) from the disk in question. This is when data recovery becomes necessary, which is a unique process separate from the repair of your computer.

Lapin Data Recovery Procedure

The best way to recover from a hard drive failure is to have a backup of your data available at all times. If you do not have a backup, Lapin will try its hardest to recover the data from your faulty storage medium. We take the data recovery process and the integrity of your data very seriously and take great care in our attempts to rescue data. Sometimes however, drives are damaged to the point where our software resources simply cannot communicate with the device. In some cases we know this immediately, other times we must connect the drive to one of our diagnostic machines to find this out. The nature of drive failure sometimes necessitates hours, days, even weeks to find out whether we are able to recover data or not. At the end, there IS a chance that no data will be recovered, or if files are recovered, they may be unusable because of the damage to the directory structure (file map), or logical portion of the drive. Our chances of getting usable data from your failing media run the gamut from 0%-100%. There are times when we get every single piece of data, in usable form, from a bad drive. There are times when we get some. There are times when we get none.

In the case of a successful data recovery, including a full recovery, a partial recovery including customer-requested data, or intact data from an macOS user account folder, Lapin charges $699. Once again, these rates are dedicated data-recovery rates. There will be additional hourly and part charges for the repair of and/or hard drive replacement in your machine.

We will put forth our best effort to get the data that is most important to you. As is often the case, the recovery procedure can take several days, and Lapin will keep you updated on the progress as information becomes available.

Please take a moment to read and complete the worksheet below so that we can do our best to meet your expectations when trying to recover your data.

IMPORTANT NOTE: This form is intended for use by customers approving recovery services for in-progress repairs or devices which have already been checked in for service. If you do NOT currently have a device in for service and are inquiring about new recovery services, please use the general inquiry form to submit your request.

1. There is a possibility that none of the requested data will be recovered, or that if some data is recovered, it may be corrupt or unusable.

2. If ANY portion/percentage of requested files are recovered successfully (the files are intact and usable), I will pay the successful data recovery fee of $699.

3. The data recovery fees Lapin charges are separate from the normal repair procedure of my computer. If repairs are quoted/requested, those costs are separate and additional to data recovery costs.

4. Attempting data recovery on a faulty hard drive MAY CAUSE FURTHER DAMAGE to the drive if the device is malfunctioning mechanically. There is a chance that working with a failing drive can REDUCE chances of recovering data at a later date.



DriveSavers Data Recovery

If Lapin does not successfully recover your data, there are other options. A dedicated, clean-room equipped data recovery service may be able to resurrect your drive and bring your data back to life.

DriveSavers has been doing multi-platform data recovery since 1985. and is the most widely-respected and successful recovery service in the United States. If you are interested in pursuing further recovery options beyond what Lapin is capable of providing, please ask for a DriveSavers brochure or click the link below. Lapin is an authorized DriveSavers reseller, so discounts are available. Please visit their site at

Download DriveSavers’ Hard Drive Simulator for your iOS device (App Store link) to learn more about data storage devices, common drive failures and data recovery technology.


DriveSavers Data Recovery Virtual Tour