This privacy notice discloses the privacy practices for Lapin Systems, Inc. and www.lapin.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to contact you regarding requested services, in-progress tickets, or to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order, process financial transactions, etc.
Your Access to and Control Over Information
You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- Verify what data we have about you, if any.
- Change/correct/update any data we have about you.
- Request deletion/removal of any data we have about you from our internal databases.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us and/or our payment/merchant processors in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing, ticket management, certain repair tasks, customer service, etc.) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
You may submit personal information via our Customer Portal page as well as several other pages which offer submission forms for various types of technical support, repair, or information requests. To use these services and forms, you must provide contact information (i.e. name, phone, email, and address), financial information (like credit card number and expiration date, if you wish to make payments for our services/products online), or both. This information is used for repair & ticket tracking, billing/payment purposes, part ordering, and shipping, if required. If we have trouble processing an order, we’ll use this information to contact you.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you may not have to provide login or form information more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We partner with third-parties to provide specific services. When the user requests service, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services to us, not directly to you as the end user. You will not be contacted and will not receive targeted marketing via any means by vendors we use internally for infrastructure, billing, or other operational frameworks.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.